IMPORTANT CHANGE TO KAMBROOK WARRANTY INFORMATION
All Kambrook products come with a 12 Month Replacement Warranty with the exception of Snugasabug Electric Blankets (36 Month Replacement), Aquarius Water Carafe (3 Month Replacement) and non-warrantied Consumable items such as filters and dust bags.
Kambrook is updating warranty information it provides to consumers to comply with new laws in effect on 1st of January 2012. The warranty that applies to your Kambrook product is set out in the links below. It replaces any previous warranty information provided by Kambrook. Any warranty information contained in the product packaging or instruction booklet that is contrary to the information below should be disregarded.
Kambrook’s appliances undergo a rigorous testing procedure so that you can be confident you are investing in a quality, reliable product. Providing you with added peace of mind, all Kambrook products also come with a minimum 12 month replacement warranty.
Below are some Frequently Asked Questions that may assist you with your Kambrook Replacement Warranty:
My Kambrook product I bought six months ago is broken, how do I get it replaced?
Faulty products should be returned to the place of purchase with a receipt within the warranty period.
If the product is faulty or breaks within the first 12 months of domestic use from the date of purchase (or during the first three months if the goods have been used commercially) due to a defect in the goods as a result of improper workmanship or material, Kambrook will replace the goods without a charge via the place of purchase.
Will I get a 12-month warranty on my replacement product as well?
No. Any replacement product is warranted only for the time remaining on the original warranty period.
Under what circumstances will my Kambrook product not be replaced?
We cannot replace the goods if they have been improperly used, operated, repaired, damaged, abused, installed, tampered with by unauthorised people or the product is not maintained in accordance with the manufacturer’s instructions.
What can I do if my broken product is out of its warranty period?
You can take your product to a Kambrook Service Centre where you can get advice on repairing the product. You can find a Kambrook Service Centre near you by clicking on the Service Centre tab on the top of this webpage.
One of the accessories on my product is broken, can I get a new product?
Not necessarily. We may choose to replace the defective accessory only. Some accessories, such as consumables and breakables, are not covered by the 12 month replacement warranty.
Where can I buy spare parts?
For spare parts dealers, please contact the Kambrook customer service in Australia on 1300 139 798 or in New Zealand on 0800 273 845 or email firstname.lastname@example.org.
What is not included in the Kambrook Replacement Warranty?
The Kambrook Replacement Warranty is limited to replacement of the goods only. It does not apply to damaged consumable items or damage arising from wear and tear. It also excludes breakables such as glass and ceramic items.
How do I claim under warranty?
The warranty page (found printed in the product Instruction Booklet OR as a separate Warranty Leaflet) and the purchase receipt for the product must be presented as proof of purchase to the retailer when making a claim under the Kambrook Replacement Warranty. We recommend that when you buy a Kambrook product, you immediately attach the receipt to the Warranty Page or Leaflet. By doing this, the receipt can be easily located should you encounter a problem and need to return your product to authorised Kambrook retailer.
Please also note the warranty does not cover the cost of claiming under the warranty or transporting the Goods to and from the Place of Purchase.
Is the warranty valid globally?
This warranty only applies to goods purchased in Australia or New Zealand.
Who can I talk to about my Kambrook product?
If you would like to speak to someone about your Kambrook appliance, please contact our Customer Service Department on 1300 139 798 (Australia) or 09 271 3980 (New Zealand), or you can contact us via our website, for Australia: www.kambrook.com.au or for New Zealand: www.kambrook.co.nz
Why should I register my product with Kambrook?
Although Kambrook products may only be returned to the place of purchase with a valid receipt within the stated warranty period, we welcome you to register your new Kambrook product purchase with us so that you may be notified of new products as well as receive news about special promotions and competitions exclusive to registered customers. For Australia: www.kambrook.com.au or New Zealand: www.kambrook.co.nz
Definitions in relation to the Kambrook Replacement Warranty:
We: means Kambrook
You: means the consumer of the Goods within the meaning of the Australian Consumer Law
Place of Purchase: means the authorised retailer, distributor or wholesaler that sold you the Goods in Australia or New Zealand
Goods: means the product/s accompanied by this warranty and purchased in Australia and New Zealand
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In Australia, a Kambrook Replacement Warranty does not affect the mandatory statutory rights implied under the Competition & Consumer Act 2010 and other similar State and Territory legislation relating to the appliance. It applies in addition to the conditions and consumer guarantees implied by that legislation.
Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.
In New Zealand, a Kambrook Replacement Warranty does not affect your mandatory statutory rights implied under the Consumer Guarantees Act 1993 in relation to the appliance. It applies in addition to the conditions and guarantees implied by that legislation.